Harsh Baijnath Singh
Over 15 years of experience in strategic growth and operations and IT Operations in leading QSR brand in India and abroad. Highly competitive, passionate, persuasive and articulate with a strong background in execution excellence.
Operations Manager with Dunkin’ Donuts (Mar 2012 to Current) – Doha Qatar
Role: Managing General management profile of complete Qatar market.
· Directly Responsible to improve the Sales/Profitability and for Organisation P/L
· Overlooking and managing day to day operational challenges.
· Responsible engagement, growth and motivation for 60+ direct and indirect reporting employees.
· Responsible for market development and new store opening.
· Align with Marketing team and drive marketing promotions and events
Manager-IT Operations (Apr 2010 to Mar 2012) –West & South India
Role: Part of Restaurant Solutions Group Operations handling projects portfolio for nearly 120 stores with a turnover of 500+ cr. Responsible to drive the Projects on QSC, customer satisfaction, employee commitment, increased sales and profit, cash-flow and market share.
· Providing strategic consulting and tactical recommendations for the annual operations plans for the market as part of the 3 year planning.
· Partners with department functional heads and market representatives (e.g., Marketing, Development, HR, Accounting) and other departments to identify best practices and align strategies to optimize region potential.
· Responsible to improve the Sales/Profitability and for Organisation P/L
Key Achievements
· Awarded with Best Innovative solution for Cashless payments for McDonalds India West & South in 2011.
· Successfully Executed e –People Scheduler Project. Nominated in Lets Ketchup Annual awards under Great Achievements Award category for rolling out this project system wide in flat 6 months time. For the first time the organisation achieved its Productivity plan after execution of this project.
· Successfully Executed Time Attendance with Biometric. Nominated in Lets Ketchup Annual Award under Innovative Business Solution category for seamless integration with other systems which yielded outstanding results
· Lead Integrated Cashless Solution and innovated Solution at par with International Solution which benefited 1.5+ Cr Financially. Reference Innoviti Embedded Solutions.
Deputy Manager IT Operation (Nov 08-Mar 10)
Achievements:
· Nominated for three categories of annual awards with McDonalds India West & South in 2010.
Assistant Manager Operation (Dec 07 –Oct 08)
Role: Lead the team of Restaurant Managers to deliver profit center business results, and facilitate achievement of Annual Business plan in accordance with Marketing, Finance and Real Estate. Also accountable for superior Customer Experience by consistent focus on McDonald's QSC operational standards, food safety standards, and labor laws within the designated McOpCO market.
· Approve layouts for all new stores in the region and recommend future measures to Design Team
· Utilisation of the annual satisfaction survey to derive plans and continuous improvement
· Responsible for Budget Planning and Deployment for the Region.
Achievements:
· Vashi Sector 17 Store became Positive Store operating Income Restaurant after 5 years.
· Destination Restaurant was awarded for best restaurant with least Customer Satisfaction opportunity.
· Entire Patch CSO was below 17% for the year which was the lowest CSO in the entire organisation.
· Was Part of core IPL Team which generated a sale of 13+ Lac revenue 6 hrs.
Restaurant Manager (Oct 05 –Nov 07)
Role: Lead the team of 60 + employees at all hierarchy in a restaurant to deliver business results as per annual plan in alignment with other functions. Accountable for people development, running restaurant as per McDonalds QSC operational standards, food safety.
- Accountable and Responsible for execution of annual plans which include Customer satisfaction, Sales and Profitability and People Development
- Liaise and align with all departments for execution of their projects.
- Fulfil duties of HR Manager in restaurant which would include planning for recruitment, orientation, coaching and Training, retention, exit interviews and budgeting
- Responsible for development of Assistant Managers thru com days and measuring restaurant systems like Business cost controllable, Ordering, Maintenance & repairs, Scheduling, Training, Local Store Marketing
Achievements:
- Managed Andheri Restaurant as Restaurant Manager which does 1800 + daily transaction which is highest in entire Mc Donalds APMEA region.
Unit Manager Pizza Hut (Feb 05-Sep 05)
Store Manager Wills Lifestyle (Oct 04-Jan 05)
Crew Member to Restaurant Manager McDonalds (Nov 97-Oct 04)
Professional Development
· Won Team Challenge Award for the Restaurant Leadership Practices Course-at Hamburger University Sydney
· Participated in Executive Development Program.
· Completed Presentation Workshop Skill
· Certified on Competency Based Interviewing Skills
- PGPMS from Welingkar Institute of Management. ( 2005-07)
- Restaurant Leadership Program from Hamburger University Australia in 2006.
Contact Details
Doha, Qatar
DOB: 25th December
